Blind Screen Ltd Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact Details

Post

Blind Screen Ltd
17A St. Christophers Way
Pride Park
DERBY
DE24 8JY

What Information We Collect, Use, and Why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Purchase or account history
  • Payment details (including card or bank information for transfers and direct debits)
  • Website user information (including user journeys and cookie tracking)
  • Information relating to compliments or complaints

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Addresses
  • Marketing preferences
  • Location data
  • Website and app user journey information
  • Records of consent where appropriate

We collect or use the following information for research or archiving purposes:

  • Names and contact details
  • Addresses
  • Location data
  • Purchase or viewing history
  • Website and app user journey information
  • Personal information used for administration of research
  • Personal information used for the purpose of research
  • Records of consent where appropriate

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights, which are briefly set out below:

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
  • Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
  • Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
  • Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
  • Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation or to you. You can read more about this right here.
  • Your right to withdraw consent – When we use consent as our lawful basis, you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our Lawful Bases for the Collection and Use of Your Data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Legitimate interests – We’re collecting or using your information because it benefits you, our organisation, or someone else without causing an undue risk of harm to anyone. All your data protection rights may apply except the right to portability. Our legitimate interests are:
  • Customers provide their personal information including name, full address, e-mail, and mobile number for the purpose of booking an in-home appointment (at their preferred date and time and for the products of their choice). Customers can opt from processing and marketing at any stage.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Legitimate interests – We’re collecting or using your information because it benefits you, our organisation, or someone else without causing an undue risk of harm to anyone. All your data protection rights may apply except the right to portability. Our legitimate interests are:
  • Direct marketing communications are sent to customers to inform them of our products and services, let them know about new product launches, keep them informed of offers and promotions, and maintain customer engagement with the brand. Customers can opt from processing and marketing at any stage.
  • Service communications are sent to customers to keep them informed of their progress through their customer journey with us.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

  • Legitimate interests – We’re collecting or using your information because it benefits you, our organisation, or someone else without causing an undue risk of harm to anyone. All of your data protection rights may apply except the right to portability. Our legitimate interests are:
  • Financial reporting and auditing, analysis to develop marketing strategies including profiling and segmentation, updating customer details and preferences, predicting future demands, web analytics, and personalising/providing highly targeted communications to customers, including updates on products and services.

Where We Get Personal Information From

We collect personal information directly from you.

How Long We Keep Information

We will not keep your personal data for longer than is necessary for the purpose or purposes that it was initially collected. At the end of that retention period, your data will either be securely deleted or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Some examples of retention periods are below:

When you call our contact centre we may record the conversation, if we do this will be held for a maximum of 12 months unless the call is required for the resolution of an ongoing dispute.

If you place an order with us we have to retain the details of the order, including your personal data, for 10 years to comply with our legal and contractual obligations. If the order included a warranty which was for a longer period than this, and you have registered that warranty with us, we will keep details of the warranty period and any associated personal data for the duration of the warranty period.

Who We Share Information With

We share personal information with:

  • Professional consultants
  • Organisations we’re legally obliged to share personal information with
  • Suppliers and service providers
  • Trade partners – We may share your personal information with selected trade partners to arrange for a free quotation or consultation regarding our products or services.

How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Helpline number: 0303 123 1113
ICO Website

Last Updated

8 September 2024

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